Our Principles
To focus on service users.
We aim to provide personal care and
support in ways which have positive outcomes for service users and
promote their active participation.
To ensure that we are fit for our purpose.
We examine our operations constantly to ensure that we
are successfully achieving our stated aims and purposes. We welcome
feedback from our service users and their friends and relatives or
their other representatives.
To work for the comprehensive welfare of our service users.
We aim to provide for each service user a
package of care that contributes to his or her overall personal and
healthcare needs and preferences. We will co-operate with other
services and professionals to help to maximise each service users’
independence and to ensure as fully as possible the service users’
maximum participation in the community.
To meet assessed needs.
Before we provide services, we ensure that potential service users’
needs and preferences are thoroughly assessed. We aim to ensure that
the care our organisation provides meets the assessed needs of each
service user, that needs are re-assessed as frequently as necessary,
and that the care and support provided have the flexibility to respond
to changing needs or requirements.
To provide quality services.
We are whole-heartedly committed to providing high quality services and
to continuous improvement in the level of the care we offer.
To employ a quality workforce.
Standards for our managers and staff are
based on the national occupational standards for the care industry set
by the National Training Organisation.
Care at Home aims to make
its services as responsive as possible to service users’ needs and
preferences, in accordance with the following principles:
- Reliability. We aim to ensure that our service can be absolutely depended on by service users.
- Flexibility. We are prepared at any time to adjust the service we provide to meet the changing needs and preferences of service users.
- Continuity. Our service is planned to provide the maximum degree of continuity and the fewest possible changes for service users.
- Communication. We undertake to consult and communicate with service user and their representatives as fully as possible about their service.